Blue Cross & Blue Shield of Mississippi’s commitment to our members, Network Providers and business partners includes providing the highest level of value and service in everything we do. To demonstrate that commitment, we attain certifications to attest to the high quality of services you can expect from us.
Our focus on helping members be healthy and stay healthy goes beyond exercise, diet and lifestyle advice. It's more than preventive wellness benefits. We provide quality-oriented, cost-effective case management for patients and their families during difficult times. Our case management has been accredited by URAC, the preeminent accrediting body. It's an example of our focus on customer service excellence and our commitment to a healthier Mississippi.
The URAC standards cover several vital operational categories for a quality case management program, including:
- Staff Structure and Organization
- Staff Management and Development
- Information Management
- Quality Improvement
- Oversight of Delegated Functions
- Organizational Ethics